Hello. I have a new s24+ for about a month now. I always use dual sim cards , in this phone the mobile connection randomly drops, sometimes comes back in under a minute, but sometimes I have to turn off and on again (the mobile data)
I tried the Sim cards on my old phone, they work perfectly. I also tried removing one of the Sim cards on s24+, this way mobile connection works normally.
Is this like a hardware issue or something similar, any suggestions? Thanks
(I formatted the phone, changed the Sim card, reset the settings etc, everything tried)
Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html
Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.
Sounds like it was setup incorrectly and a system restore is in order. Please review the manual through this step. Enter bios some point after restore o make your Sim card somewhat new. Start a call or text and finish phone setup. You should be in working order.
Thank you I restored the phone to default wiped everything, changed the Sim etc. Nothing changed. I think the hardware has a problem, if it was software related, millions of people would face the same issue.
I sent my phone to the official technical service of Samsung, they asked for the videos of the phone when mobile data drops off, I sent them. They will examine the phone and maybe change it with a new one, we'll see in the following days.
Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html
Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.
