Samsung Pass sync continues to turn itself off

[mquin2112]

This has been happening on my S22 Ultra and continues to be a problem on my S24 Ultra. I save all my sign in info, and sync automatically turns itself off and the sign in info disappears. Really frustrating. Anyone have a fix? Thanks in advance!

[angelchained]

Samsung Pass is now Samsung Wallet. You can download it from the Galaxy Store. Your Samsung Pass information will be transferred over to Samsung Wallet . There's an option for account syncing in the Samsung Wallet app.

[mquin2112]

Yes I'm in Wallet. Pass is inside of wallet and sync keeps turning off. I'm missing something here

[angelchained]

Open wallet>tap menu>tap cog wheel > tao account and sync. You should see your Samsung account ( signed in) Under Samsung account toggle on sync with cloud. Only your Samsung Pass will sync. Let me know if it works. Thank you.

[mquin2112]

No I understand all of that. What I'm trying to understand is why it automatically turns back off. I turn sync on. Somehow it's turning back off.

[angelchained]

That's strange. Let me check a few settings. BRB.

[mquin2112]

Thanks!

[angelchained]

When you tap Samsung Pass Verification ( and verify with your fingerprint), do you see "use to verify with Samsung account"?

[mquin2112]

I have yes

[angelchained]

Try settings > accounts > manage accounts > tap Samsung account and sync account. Is your Samsung Pass there? Is it syncing?