Upgraded from S23 to S24 and I lost all my credentials, mostly password and username. And now I'm unable to get into my Samsung account I've had for 20 years. In fact, for the past couple of years I noticed I kept getting notifications from the linked Microsoft drive or cloud backup that said like unable to backup so I clicked on it and asked me for password which I put in but it kept telling he it was wrong. The next thing I did was hit lost password or username (I can't remember which) and then asked me to fill in the rest of my phone number (verification, I think), but then it said I can't connect 2 accounts at the same time!
So, for all this time I couldn't figure out what to do and I'm basically still having that problem and I don't know if those 2 are connected somehow, or if they're 2 separate things. Anyway, I can't register my ole device to regain all my whatever is stored in my Samsung account. How I got here was to create a whole new identity and account to at least try to get some answers.
Can anyone help me to find out how I can re-establish with my old Samsung account? I'm hesitant to continue registering my new S24 with my new identity until I'm convinced it's useless to try to regain my old account.
Anyone have insight?
1 thing I forgot to add : it's still in my notification list to finish registering my Samsung account and won't go away, obviously, until I finish the process.
Have you tried using the Smart Switch App Then I belive you turn on your blue tooth on both phones and smart witch will link your old phone and it's info to your new phone
