Samsung gallery app crashing

[ssimon127]

Samsung gallery app won't open and keeps crashing. I have cleared cache and data. It did nothing. Just started. 

[barefootmomma]

This is happening to me, too! I updated it to 6.1.1 and now the gallery won't open, and most of the time, the camera app won't open either.

[ssimon127]

So, I fixed it. I have sync on so everything syncs between my Samsung devices. I just chose "free up phone space" under gallery sync settings and it cleared the issue.

[barefootmomma]

I can't find the "free up phone space" or gallery sync setting, haha. Is it in the gallery app settings page or somewhere else in settings?

[ssimon127]

Yup, should be the first thing you see when you go to gallery settings

[ssimon127]

Sorry, "sync with one drive" first then you'll see it

[barefootmomma]

Bummer, I tried that, and it still crashes. Glad it worked for you!

[ssimon127]

Now that you tried that. Try clearing the cache and data and force stop the app. See if that does anything.

[barefootmomma]

Well, the data wouldn't clear through settings, so I finally went through files and deleted everything out of the camera and images folders. Now it finally opens 🤦‍:female_sign:

Thanks for the help!

[ssimon127]

Oh man I hope you had it all backed up 😬