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Photos in Gallery showing yellow tint?

(Topic created: 11-19-2024 10:44 AM)
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userbqOXh7aovj
Asteroid
Options
Galaxy S24

With my S24 Ultra, my Samsung Photo Gallery App recently started placing a light yellowish tint on all my photos and the screen. 

Does anyone know how I can correct the settings to restore the display back to the vibrant display I had when I bought this phone?
Thanks for any assistance you can share.

1 Solution


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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello, thanks for reaching out about this. Since you said it only happens within Gallery, maybe it's time to try clearing the app's cache to see if this helps. You can follow the steps in this guide: https://www.samsung.com/us/support/answer/ANS10001372/

Next, I would check to see if a third-party application is doing this, using Safe mode. If the behavior is not present in Safe mode, then uninstalling third-party applications until normal display in Gallery happens is the way. Here's the Safe mode guide: https://www.samsung.com/us/support/answer/ANS10003495/

Lastly, you can try a factory reset. Be sure to back up everything beforehand (https://www.samsung.com/us/support/answer/ANS10002780/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If all the above troubleshooting doesn't help, and the behavior is ONLY present in Gallery (as in the pictures themselves aren't affected), submit an error report: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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10 Replies
realaud
Honored Contributor
Options
Galaxy S24
Did you accidentally turn a filter on? If you did, the circled item in the screen clip will be yellow.
SmartSelect_20241119_155202_Camera_1000072078_1732049543.jpg
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userbqOXh7aovj
Asteroid
Options
Galaxy S24
Thanks for the comment and asking the question. I checked the camera app and the filter is set on the original filter. So that doesn't appear to be the problem.
I get this filter only in the Gallery App
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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello, thanks for reaching out about this. Since you said it only happens within Gallery, maybe it's time to try clearing the app's cache to see if this helps. You can follow the steps in this guide: https://www.samsung.com/us/support/answer/ANS10001372/

Next, I would check to see if a third-party application is doing this, using Safe mode. If the behavior is not present in Safe mode, then uninstalling third-party applications until normal display in Gallery happens is the way. Here's the Safe mode guide: https://www.samsung.com/us/support/answer/ANS10003495/

Lastly, you can try a factory reset. Be sure to back up everything beforehand (https://www.samsung.com/us/support/answer/ANS10002780/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

If all the above troubleshooting doesn't help, and the behavior is ONLY present in Gallery (as in the pictures themselves aren't affected), submit an error report: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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userWowfCdz7ns
Constellation
Options
Galaxy S24

I have the same issue with the gallery app only and I think it's a bug with the colour correction toggle. Even though mine is off its still using the 4 colours at the bottom ( Deutan etc) 

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users7hVYLi9iy
Asteroid
Options
Galaxy S24
SOLVED - it is not fixed with the normal color correction toggle, but do THIS:
Go to modes and routines ,then go to routines, click on adjust display, then toggle off color correction , then click Done
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cutebunny10
Galaxy
Options
Galaxy S24
It's usually the picture is corrupted
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cutebunny10
Galaxy
Options
Galaxy S24
Normally does it if the file corrupted
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dmnd4life
Comet
Options
Galaxy S24
I would suggest to take it to the carrier you bought it from if you don't know what your doing specially if you just moved from a iPhone to a samsung s24 ultra or ask a family members who owns the same phone or have more experience with a samsung device
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users7hVYLi9iy
Asteroid
Options
Galaxy S24
SOLVED - it is not fixed with the normal color correction toggle, but do THIS:
Go to modes and routines ,then go to routines, click on adjust display, then toggle off color correction , then click Done
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