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Samsung gallery app crashing

(Topic created: 09-24-2024 05:23 PM)
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ssimon127
Cosmic Ray
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Galaxy S24
Samsung gallery app won't open and keeps crashing. I have cleared cache and data. It did nothing. Just started. 
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ScottKyle
Constellation
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Galaxy S24
Same issue as well
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Crash13
Constellation
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Galaxy S24
Same problem gallery crashes , started 4 days ago. ATT tech was clueless.
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Members_OPSVBRD
Constellation
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Galaxy S24

My work requires me to take photos and send them all day and For days now I can not access my gallery ap. It just shuts right out and closes the min you open it. I have removed data, restarted my phone, went to tmobile and nothing. I can not send images or even open them . I had to install google photos as a backup just to send images. When will this be fixed? Very inconvenient. 

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Lumpy148
Constellation
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Galaxy S24
I have the same issue
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TreyWash8
Asteroid
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Galaxy S24
Fixed the issue. Go to Samsung Files, and hit the search button. Type in "heic," and any file that pops up, just delete it. That worked for me. Now my gallery opens with no issues.
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daniel82826
Constellation
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Galaxy S24

My gallery closes within a second. Cleared cache, restarted the phone, it is up to date. Started today! 

MrGhoul
Comet
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Galaxy S24
Try this > uninstall the gallery app by hard pressing on the app > tap uninstall > then reinstall the gallery app. That should fix the problem.
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hey, daniel82826; Just wanted to check in to see if the above troubleshooting steps helped you. How is your storage space  looking. It might be a long shot, but I have seen phones start to perform poorly when the phone storage space is about full. You may have to delete some stuff to clear up space. 

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JenNyRockZ
Cosmic Ray
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Galaxy S24
Still having the issue after Samsung member tried to fix my phone. When will this be fixed ?
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Coolkidmy
Constellation
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Galaxy S24
I just got my phone like a month ago
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