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Original topic:

Samsung gallery app crashing

(Topic created: 09-21-2024 08:03 AM)
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ssimon127
Cosmic Ray
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Galaxy S24
Samsung gallery app won't open and keeps crashing. I have cleared cache and data. It did nothing. Just started. 
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spirited75
Cosmic Ray
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Galaxy S24
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way_to_go_carl
Asteroid
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Galaxy S24
ISSUE FIXED......

GO TO FILES, search HEIC and just delete everything with that file type and app should be working..

Thnx to:
@Ziggygotgame
T_a_k
Asteroid
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Galaxy S24

I have pictures on my phone that i want to see, but my gallery wont let me open and it keeps closing. I dont know what the problem is i have tried everything

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Mom2012
Constellation
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Galaxy S24
Have you looked to see If it or the phone itself needs updated through the play store or settings
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realaud
Honored Contributor
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Galaxy S24
You can still view your photos in the Google Photos app til you figure out what is happening with the gallery.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@T_a_k Another thing to check is the amount of free storage available on your device. You can check in Device Care. 

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Tinman8
Asteroid
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Galaxy S24
You have to make sure it's updated.
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Kdrewh
Sun
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Galaxy S24
I recently had this as well. I tried updating and everything I knew. I finally realized it was RIGHT after I had downloaded a photo from an iPhone user. You should be able to open "My Files" and see if any photos end in the extension HEIC or HEIF. As soon as I deleted that photo Gallery returned to Normal.
CarterHax
Constellation
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Galaxy S24
This completely fixed my issue. Thank you 🗣:fire:
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Kdrewh
Sun
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Galaxy S24
Most welcome. We all learn from other's experiences. If you are willing please click the 3 dots beside my reply and select "Accept as Solution"
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