Solved: Samsung gallery app crashing - Samsung Community

ssimon127 · a month ago

Samsung gallery app won't open and keeps crashing. I have cleared cache and data. It did nothing. Just started.

Ziggygotgame · 3 weeks ago

Found this to work for me, This was under reviews from the samsung shop.

So what i did was go to files and search for heic under all folders and once I deleted that it worked for me.

View solution in context

barefootmomma · a month ago

This is happening to me, too! I updated it to 6.1.1 and now the gallery won't open, and most of the time, the camera app won't open either.

ssimon127 · 4 weeks ago

So, I fixed it. I have sync on so everything syncs between my Samsung devices. I just chose "free up phone space" under gallery sync settings and it cleared the issue.

barefootmomma · 4 weeks ago

I can't find the "free up phone space" or gallery sync setting, haha. Is it in the gallery app settings page or somewhere else in settings?

ssimon127 · 4 weeks ago

Yup, should be the first thing you see when you go to gallery settings

ssimon127 · 4 weeks ago

Sorry, "sync with one drive" first then you'll see it

barefootmomma · 4 weeks ago

Bummer, I tried that, and it still crashes. Glad it worked for you!

ssimon127 · 4 weeks ago

Now that you tried that. Try clearing the cache and data and force stop the app. See if that does anything.

barefootmomma · 4 weeks ago

Well, the data wouldn't clear through settings, so I finally went through files and deleted everything out of the camera and images folders. Now it finally opens 🤦‍:female_sign:

Thanks for the help!

ssimon127 · 4 weeks ago

Oh man I hope you had it all backed up 😬

Original topic:

Samsung gallery app crashing

1 Solution