Smudge marks on my S24 ultra screen?

[moebetta]

Got these almost smudge like marks on my phone screen. They aren't scratches, but won't come off with a microfiber and distilled water. Never seen this on my S22 ultra.. The spots are smooth to the touch but definitely stand out. Maybe a coating on the screen thats causing an issue?

[moebetta]

I haven't yet...busy few weeks for me, I just threw a glass protector on it for now since it's a smudge magnet

[RyanChi]

Same issue here, if anyone has additional info let us know!

[Deebs_23]

I have the exact same thing. On my first screen protector which was a pretty high-end screen protector of these smudge-like marks developed. I thought they were air bubbles so I bought the $60 Zagg screen protector. It was perfect when I put it on no marks, no air bubbles, no dust, absolutely perfect. Now, about 5 days in in these smudge like marks are appearing all over again. When I took the last screen protector off the marks for actually still on the screen protector. Seems like this might be some kind of flaw with a coating that they've put on the Samsung phones. Seeing all these other reports I'm not optimistic that I can get rid of this and we'll have to deal with it the whole time I have this phone or risk the screen getting damaged without a screen protector. Samsung needs to figure this one out.

[scooby24]

I contacted samsung for this issue as it's now over half my phone, they told me to take to an authorized service center. Took it today. They said I would need to send the phone back to samsung and they would look at it and see if anything would be done. Talked to someone on chat again they told me that it would take 10 to 15 days. I asked why I should be without a phone for 2+weeks and was told my carrier should give me a loaner phone. The carrier obviously said we don't have loaner phones. I sent the screenshot back to samsung support and they responded I need to send it in and get a loaner phone from the carrier and they care about the the customer and want them to be satisfied. I am not sure what to do from here. I don't know anyone who would be willing to be without a phone for 2+weeks for an issue with a phone less than 5 months old. Never had this issue with any other samsung phone. But customer care doesn't actually care.

[moebetta]

Ya , that's crazy. I've been so busy that I haven't been able to get mine looked at. Anyone used liquid glass, like a nano liquid coating, that's what I had originally on mine .

[monzor86]

I'm having the same problem. I have 3 horizontally just below the centre of my screen. And now looks like more are appearing at the top of the screen. Very disappointing. Never had an issue like this with any other Galaxy models. 

[usermzeJaY3BsM]

Maybe this is caused by the screen protectors, or liquid screen protectors you guys are putting on your phones.  I have an S24 Ultra that I picked up as a pre-order (received 2 full days before launch).  It has NEVER had a screen protector on it, and I do not have mystery smudges.

[moebetta]

I had no screen protector on it originally and the smudges still occurred. I think its something with the anti reflecting coating that they installed. I didn't have that coating on my S22 Ultra

[AlastairZgZ]

I think it is a known issue, as I have changed 3 units of S24 ultra in the last 3 months (I have free swap in my business mobile contract), and ALL of them ended having this weird intern smudges. In the last one, they send it to Samsung Aftersales and changed the entire screen. The smudge is back in the same place... I don't use any screen protector, and the phones where in perfect condition. That's a shame for a 1.500€ phone.

[usermzeJaY3BsM]

Just out of curiosity, does this affect anything when the screen is on?  All of the examples I am seeing is with the screen off...