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3 weeks ago
(Last edited
3 weeks ago
by
SamsungJoJo
) in
Samsung issued a FedEx label for my return of a S24 Ultra 526 gb. I dropped off the package at a FedEx drop-off location on February 2nd, 2024. The package was shown arrived at Samsung Return Center, but the item the phone was missing, Samsung deemed the return is incomplete. I reached out to FedEx for a few days, and finally successfully filed a claim. After days of no communication, FedEx denied my claim (of course they will), when I called in to dispute the solution and provided more information, FedEx said they will stop working with me because Samsung was the one issued the label, and itās in their carrier contract with Samsung that Samsung will need to file claim for loss or damage of the product that uses Samsungās issued FedEx label. I called Samsung Customer Support, and they refused to file a claim with FedEx, they said itās not their job and responsibility to do so, the customer has to do it. At one point, I even had both Samsung and FedEx representatives in the same phone call, FedEx representative again confirmed with me and Samsung representative that Samsung is the one who needs to file a claim with FedEx. Despite hearing that statement from FedEx, the Samsung representative still said no, they wonāt do it. It is unbelievable how these two companies denying responsibility right in front of the customer. I even told the Samsung representative that if they donāt believe me, they can track the phone's location, they are not in my possession. All they say is they will do their best, itās their top priority to get it done, but itās just words, they provide no solution, nothing. Very shameful to see big companies like FedEx and Samsung treating their customers like trash. I used to advocate for Samsung products with my friends and family, but after this poor customer service experience, I believe they don't even care for their customers, it's like they're condoning thieves. and work with FedEx to cover it.
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3 weeks ago in
Galaxy S24I was on a chat with Samsung yesterday about a pair of buds I sent in, she confirmed that the buds were in the box when opened.
Tell Samsung you want to see the video of this step !
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3 weeks ago in
Galaxy S24I have posted in here before and my post was deleted
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3 weeks ago (Last edited 3 weeks ago ) in
Galaxy S24- Mark as New
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3 weeks ago in
Galaxy S24- Mark as New
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3 weeks ago in
Galaxy S24- Mark as New
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3 weeks ago in
Galaxy S24- Mark as New
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3 weeks ago in
Galaxy S24- Mark as New
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3 weeks ago in
Galaxy S24Samsung requires you sign out of all accounts before factory resetting any device you are trading in.
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3 weeks ago in
Galaxy S24![](/skins/images/200D0B32A56541003235058754E4DCCF/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/200D0B32A56541003235058754E4DCCF/responsive_peak/images/icon_anonymous_message.png)