both my wife's samsung s24 and my s23 ultra can't connect to wi-fi, but we have other devices in the house that work just fine. this started this morning all of the sudden. anyone else having this issue?
Welcome to the community and thanks for reaching out in regards to this matter. First step I would recommend is resetting network settings. Please know that resetting your network settings will remove all saved Bluetooth device and saved Wi-Fi networks. Give these steps a try for resetting the network settings on your device: From settings>>General management>>Reset>>Reset Network settings>>Reset settings>>Tap on reset.
If the behavior is still present, and the Wi-Fi doesn't connect, I would recommending trying Safe Mode as this will rule out any third-party software that may be responsible for your symptoms. To Safe Mode give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/
If the conditions continue in Safe Mode, it may be time to try a factory reset, assuming resetting network settings was completed. Back up everything you wish not to lose prior, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.
You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
Welcome to the community and thanks for reaching out in regards to this matter. First step I would recommend is resetting network settings. Please know that resetting your network settings will remove all saved Bluetooth device and saved Wi-Fi networks. Give these steps a try for resetting the network settings on your device: From settings>>General management>>Reset>>Reset Network settings>>Reset settings>>Tap on reset.
If the behavior is still present, and the Wi-Fi doesn't connect, I would recommending trying Safe Mode as this will rule out any third-party software that may be responsible for your symptoms. To Safe Mode give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/
If the conditions continue in Safe Mode, it may be time to try a factory reset, assuming resetting network settings was completed. Back up everything you wish not to lose prior, and follow the guide carefully: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.
You can use the following link to find a list of service centers in he U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
