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ā08-30-2024 10:55 PM (Last edited ā09-05-2024 02:26 PM by SamsungJoJo ) in
Galaxy S24I do not have VoLTE options on my phone, which I need to receive security codes for my work. I now have the S24 Ultra. I used to have the S22 Ultra phone and had VoLTE options on that phone using the same carrier and phone plan at TMobile. I contacted my carrier, TMobile, and they said to contact Samsung. The only thing that changed to result in losing the VoLTE is that I changed to the S24 Ultra. I contacted Samsung support twice, and they also could not locate the VoLTE on this phone and said to confirm with my carrier that I have that capability, which I did confirm with TMobile. The Samsung agent said all phones after 2021 should have VoLTE, but they were not successful in locating it on my phone. I purchased this phone from Samsung and paid in full specifically so that all capabilities would be unlocked. I was instructed to create a ticket here to see if I can somehow get VoLTE capability on this phone, the S24 Ultra. Otherwise I may return the phone for a refund.
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ā08-30-2024 11:45 PM in
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ā08-30-2024 11:47 PM in
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ā08-31-2024 12:16 AM in
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ā08-31-2024 12:19 AM in
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ā08-31-2024 04:36 AM in
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ā08-31-2024 05:26 AM in
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ā08-31-2024 06:39 AM in
Galaxy S24I have T-Mobile (and an A54) and do not have this option. I think it's integrated into the 5G because people don't need to be messing with it. It most likely is "on" in the 5G configuration. If you are not getting security codes, it's probably for some other reason. Don't your security codes come via text?
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ā08-31-2024 08:07 AM (Last edited ā09-02-2024 08:08 PM ) in
Galaxy S24I recall reading that these 2 items 5G and VoLTE are tied to each other in the back end of the phone, in T-Mobile land at least.
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ā08-31-2024 07:17 AM in
Galaxy S24@cisco911 Many carriers block several of the settings in the network menus whether the device is unlocked or not. Just because you don't see the option doesn't mean that it is not enabled on your phone.
Have you verified that you do not receive these security codes?