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ā01-27-2024 12:18 PM (Last edited ā08-18-2024 05:46 PM by SamsungChelsea ) in
Galaxy S24- Mark as New
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ā02-10-2024 09:37 AM (Last edited ā02-10-2024 09:37 AM ) in
Galaxy S24Obviously, none of this happened.
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ā02-10-2024 09:39 AM in
Galaxy S24What I am saying is creating a ticket with the error reports button that shows up.
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ā02-10-2024 11:51 AM (Last edited ā02-10-2024 12:09 PM ) in
Galaxy S24Did that 2 years ago, no one cares. And no, they wont get that directly, there are filters.
Even the Samsung guy that answered questions one day before the release is not happy, even his opinion does not matter.
Only chance is to mobilize masses. Find some tech influencer or news site that can multiply this issue.
Make noise on social media, best place for comments if Samsung brags about their glories RAW capability on Youtube, Twitter or Instagram.
Then you can tell them: 3rd party apps can do better, X-RAW is useless in lowlight, what raw capabilities, this is not raw....
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ā02-10-2024 12:55 PM in
Galaxy S24- Mark as New
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ā02-10-2024 09:07 PM (Last edited ā02-10-2024 09:10 PM ) in
Galaxy S24It's still filtered you won't ever get a direct line to the developers at the beginning or they would not have time to fix anything (would explain a lot though). They have staff to sort through that.
And requiring more logs is a bad sign, that means they did not get what it's about and think something is wrong with your phone. Everything they need should be looking at the image and working on their code to fix it.
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ā02-10-2024 11:59 PM in
Galaxy S24Requiring more logs isn't a bad sign at all it means they want to get more info to solve the issue at hand.
Honestly have you at least read how hard is to fix issues for developers?
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ā02-11-2024 12:09 AM (Last edited ā02-11-2024 12:18 AM ) in
Galaxy S24But the issue is not with your device, it's in the code of the app, they have everything they need. Looking at your device means they did not acknowledge the issue correctly and are looking in the wrong place.
They made the choice to remove real raw support, nothing in your logs is going to tell them to revert that choice.
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ā02-11-2024 12:16 AM in
Galaxy S24To know a issue of device or an app it requires logs sometimes more logs or info on how to reproduce it.
Again have you read how hard is to fix programming issues?
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ā02-11-2024 12:22 AM in
Galaxy S24I did not say you said that, I say they think that.
They crippled raw support by conscious choice, what is the log supposed to tell them other than it works as they designed it. It is the design that needs to change.
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ā02-11-2024 12:27 AM (Last edited ā02-11-2024 12:28 AM ) in
Galaxy S24Also there is a samsung page that explains about JPEG XL which mentions being lossless but the issue is that some are getting not the result that it should be.
If it was as designed then why the same spec that Adobe introduced in the DNG 1.7 standard is having issues with Adobe software?