Original topic:

WhatsApp missed call notifications stopped showing when screen is off

(Topic created: 4 weeks ago)
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_MC_
Asteroid
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Galaxy S24

Somehow my S24 ultra stopped showing WhatsApp missed call notifications when the screen is off. I will only see that I have a missed call if I go to the chat or call log within WhatsApp.

Have tried all settings, nothing works. Uninstalled and reinstalled, still not working. And this was working fine, just stopped working without me changing any settings.

 

Anyone else have this issue?

4 Replies
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Thank you for reaching out! I understand how important it is to receive notifications from WhatsApp. It sounds like you have already attempted several methods to fix this. Have you made sure the phone and the app are up to date? You also said you tried different settings. Can you confirm that WhatsApp notifications are enabled? You can check by going to Settings > Notifications > Apps > WhatsApp > Tap Call notifications > Turn on Show notifications and ensure WhatsApp notifications are turned on. You can also try turning off Do Not Disturb.

 

If notifications are enabled and the issue persists, clearing the app cache might help. Follow the link below to do that.
https://www.samsung.com/us/support/answer/ANS10001372/

If the issue continues, please let us know so we can further assist.

_MC_
Asteroid
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Galaxy S24

Yes, notifications are enabled, do not disturb disabled. Tried clearing cache, issue remains. I have gone through all recommendations and believe this might be a bug of some sort. 

It is only happening with WhatsApp missed calls, when the phone is locked. All other notifications are ok, and if the phone is unlocked I do get the missed call notifications.

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_MC_
Asteroid
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Galaxy S24

So besides this suggestion that is easily found on the internet, which btw did not resolve my issue, is there any other way to get support?

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MariamQari
Constellation
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Galaxy S24

I have alsof this problem with my Samsung galaxy 24 plus. Only the whatsapp. Do you maybe have a solution now? Because so far nothing is working.

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