Why am I not getting some notifications?

[heythere65]

I have enabled certain people on my contact list to be able to call or text anytime, 24/7 in case of emergency. I am not allowed to have my phone open to just ANY notification or call where I work from 7 am to 3:30 pm M-F, YET I'm not getting any notifications thru text or calls (on any screen AND from any of the three types of notifications) from the people I've chosen! WHY?! Please and thank you for any help! I've had this phone for about a year.

[realaud]

Are you saying you put your phone on do not disturb during working hours and set it up to sllow certain contacts to get through, but it's not working properly? Please be specific on what you did. Did you create a work mode?

[heythere65]

Yes, that's what I'm saying. Sorry forgot to mention it is on do not disturb most of the time.

[heythere65]

What's a "work mode?"

[realaud]

Yes. The phone has modes and routines you can customize to automate certain actions. Settings/modes and routines/work.
You can set it up to turn on and off automatically and set the patameters for do not disturb which are different than your normal dnd settings. See example.

[heythere65]

What's the purpose of having two different DND settings? It just makes it more confusing! For me anyway! 😂😊

[realaud]

Because in different modes you might want different levels of DND. The default setting for DND is nothing gets through. You can adjust the settings as needed for different scenarios. For instance, if you are sleeping, your sleep mode DND may be set that nothing gets through; in work mode you might want texts from your family, but no calls, in all modes you might want emergeny alerts to come through. You might just want to turn on DND with no mode. Lots of reasons. Eith modes, it also can all be automated do you don't have to remember to turn it on and off.

[heythere65]

I seriously get NO notifications from the people I want to get them from, which is crazy. My adult daughter gets so ticked at me... she tells me I need to go to an IPhone lol. I did once years ago, and I swore I'd never do it again! 😂

[realaud]

Why even have a phone if it is in DND all the time?

[tuneish]

I'm not either, mainly on texts. Any idea how to fix this? It happened to me once before and the A, T & T corporate store fixed it less than a minute but didn't show me how they did it! 😕