Original topic:

Why is my phone locked

(Topic created: 10 hours ago)
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white_junWJ
Asteroid
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Galaxy S24
Traveling to Japan and found out that my phone is a locked one, can't add other services besides AT&T, but I bought it straight from Samsung so why is that??
14 Replies
realaud
Honored Contributor
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Galaxy S24

As @ChaosSaber  mentioned, if you purchased it from Samsung, but chose your carrier as AT&T, rather than factory unlocked, it will be locked to AT&T.  For future reference in purchasing, always choose the factory unlocked, especially if you travel and want to add a foreign sim

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white_junWJ
Asteroid
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Galaxy S24
Oh yah I thinks that's what I did, thanks for the info
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realaud
Honored Contributor
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Galaxy S24

If you paid the phone  in full, see what AT&Ts policy is on unlocking it.  Some carriers require at least 3 months on their service (for the individual phone, not the user)  before they will unlock it and it has to be fully paid for.

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Robin621k
Honored Contributor
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Galaxy S24
Is your phone paid off in full?
If it is paid off, call AT&T and have them unlock the device!
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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S24

@white_junWJ FYI, AT&T's international plan is only $12/day and is only charged for the days that you actually use it. It worked great for me in Seoul, Korea and Paris, France. 

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