‎03-02-2025 10:56 AM (Last edited ‎03-03-2025 05:22 PM by SamsungJoJo ) in
I don't think my battery protection is working. I have it on basic and when I leave it plugged in on full battery, it does not drop any percentage at all. The battery status also says it's still charging. How do I fix this?
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‎03-04-2025 12:54 PM in
Hello Wilton888, Welcome to the Community. We understand the concern with battery protection not working correctly.
You can try clearing the cache of Device Care using these steps: https://www.samsung.com/us/support/answer/ANS10001372/
This link from T-Mobile provides steps to clear the cache partition from the recovery menu: https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s25-ultra/topic/update-amp-backup/w... Sometimes this can help when there is a glitch.
If troubleshooting is not helpful, please submit feedback under the Support tab in the Members app to provide the information to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692
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‎03-02-2025 11:06 AM in
‎03-02-2025 04:05 PM in
‎03-02-2025 03:20 PM in
‎03-04-2025 12:23 AM in
I have the same problem. I am using the maximum set at 90%
