My phone randomly freezes in different scenarios and then restarts. Sometimes, it happens even when I’m not using it. It just lies on the table, and I see it rebooting. It happens for no apparent reason, at least four times a day. I’ve been using the phone for two days. The automatic restart setting is turned off.After that, a report is created in Samsung Members. I have screenshot
Hello, Welcome to the Community, and thank you for reaching out. We can understand the frustration of the phone freezing and losing functionality. Here are some steps that may help:https://www.samsung.com/us/support/troubleshoot/TSG10001440/
We also recommend clearing the cache partition and repairing apps in the recovery menu.
- Turn off the device. - Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. - When the Android logo displays, release all three keys. - An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. - Press the Volume down key several times to highlight wipe cache partition. - Press the Power key to select. - Press the Volume down key to highlight yes, them and press the Power key to select. - When the wipe cache partition is complete, Reboot system now is highlighted. - Press the Power key to restart the device.
If the phone continues to freeze and restart, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
