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GALAXY S25 ULTRA: missing sounds and vibrations tab for a specific app

(Topic created: Wednesday)
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userU3tre4xBRg
Asteroid
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Galaxy S25

I inadvertently turned off the SOUNDS AND VIBRATIONS tab.  Now it's missing and sounds and vibrations no longer trigger on this specific app.  How do I get them back?

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realaud
Honored Contributor
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Galaxy S25

Delete the app data. As I said, something is scrambled. Once again, THERE IS ABSOLUTELY NO WAY YOU CAN DELETE THE SOUND AND VIBRATION CONTROLS. Your turning off the sound and vibration may have, coincidentally, brought out a flaw in the app. You have a couple of choices here.  1) uninstall the app and reinstall it. Yes, it will delete cameras you have configured with it.  2) delete the app data without uninstalling the app.  This will delete any customization settings and your login, but most likely keep any devices that you have configured with the app. I don't use the app, so I don't know. 3) leave it alone and just live with silent notifications. 4) factory reset your phone, which should correct all errors even if you restore your backup.  Those are your only options.

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16 Replies
kimberleigh
Comet
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Galaxy S25
Go to settings, search for "separate app sound". Find that specific app and you can control the volume.
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userU3tre4xBRg
Asteroid
Options
Galaxy S25
No change
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Tom6068
Supernova
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Galaxy S25

Is the app block from notifications? Go to settings/notifications/app notifications and then scroll to and open the app in question. Then turn on notifications if it is off.

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userU3tre4xBRg
Asteroid
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Galaxy S25
The app is ALLOWED for notifications. There is no indicator for SOUND AND VIBRATE.
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Tom6068
Supernova
Options
Galaxy S25
Uninstall the app. Then after that, hold the power button & the down volume buttons e to get to the power off/restart screen.

Hit restart and when the screen goes off, press & hold the power & up volume buttons at the same time until the recovery screen appears. Using the volume rocker to move to the choice, choose "wipe cache partition", then then choose yes with the volume rocker, then click on the power button to clear it. Then choose "reboot system now" and the phone will restart. Reinstall the app and see if that works.
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userU3tre4xBRg
Asteroid
Options
Galaxy S25
I have 5 cameras installed on the app. If I uninstall/install the app, will I have to reinstall all the cameras?
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Tom6068
Supernova
Options
Galaxy S25
Yes, but that could be the issue with multiple devices connected to one app.

I'll defer making my suggestion as the end all-be all if another more technically inclined members knows about this. I am making this conclusion based on newer info you provided with app working with five cameras.
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realaud
Honored Contributor
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Galaxy S25

When you have an issue with a single app, usually the way to correct it would be to uninstall and reinstall the app.  Yes, uninstalling the app will remove all the cameras and settings and you will have to set them up all over again.  Or, you could live without the sound and vibration and just get silent notifications.  As I said previously, THERE IS NO WAY TO DELETE THE CONTROL FOR SOUND AND VIBRATION.  You can only turn it on or off.  Have you ever cleared the app's cache partition or the phone's cache partition?  Doing either of these may clear up any errors without deleting your cameras.  If that does not work, in lieu of uninstalling the app, you can clear the app data, which should keep the cameras, but it will clear out customized settings. 

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realaud
Honored Contributor
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Galaxy S25

When you go to the app notification settings, make sure not only that notifications are on, but that you allow sound and vibration.  If you are getting notifications from other apps, it means you accidentally turned the notifications or the notification indicators off for that specific app.  You can get to the app settings by long pressing on the app icon, tapping the circled "i" on the upper right of the mini menu and scrolling down to notifications.

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