I am trying update my cellphone for more than two weeks. I tey retart, clear the cache. They suggested to use the Smart Switch on my laptop but it didn't connect to my cellphone. So disappointed. Any one can give me a suggestion?
Hey Mari_Ma, Welcome to the Community. We understand how frustrating it can be when your is not updating to the latest software version. If you've already tried restarting your device, we suggest clearing the cache of the phone by following these steps:
With the device off, press and hold the Volume Up and Power keys. When the device turns on and logo displays, release both keys. Use the Volume keys to highlight wipe cache partition, then press the Power key. Continue using the Volume and Power keys to confirm your choice if prompted.
Install the Smart Switch on your computer. Once done restart your pc to make sure that files needed are installed correctly. Then connect your phone using the cable that came with your phone to your computer. Then an option "Update" should appear.
As an alternative, you can have the phone serviced to have the update installed. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
Hey Mari_Ma, Welcome to the Community. We understand how frustrating it can be when your is not updating to the latest software version. If you've already tried restarting your device, we suggest clearing the cache of the phone by following these steps:
With the device off, press and hold the Volume Up and Power keys. When the device turns on and logo displays, release both keys. Use the Volume keys to highlight wipe cache partition, then press the Power key. Continue using the Volume and Power keys to confirm your choice if prompted.
Install the Smart Switch on your computer. Once done restart your pc to make sure that files needed are installed correctly. Then connect your phone using the cable that came with your phone to your computer. Then an option "Update" should appear.
As an alternative, you can have the phone serviced to have the update installed. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
