Upon purchasing my Galaxy S25 Ultra, I distinctly recall acquiring Samsung Care+ with loss and theft coverage. Given my history of misplacing items, this protection was a priority. However, my current policy documentation only lists Samsung Care+; loss and theft coverage is absent. I have been unable to locate this coverage information, even on the Samsung Care+ website, despite checking my warranty details. This discrepancy is causing considerable confusion.
I would suggest calling the care department for help with this
(833) 690-0918
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I would suggest calling the care department for help with this
(833) 690-0918
If you've found my post to be helpful, Please like my Comments āāā. If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
From the link, Scroll down to Learn more radio button and select find number of Servify tech in support. If you purchased the 24 month plan when you purchased your phone Asurion handles claims and information, not Servify tech.
@EBE3 I would suggest using the number I posted above and contacting the care team directly for support
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Yeah since youāve already purchased the protection you would need to talk to someone to get this fixed they are super helpful.
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Try this; open settings/about phone and then scroll to the bottom. Is there a Samsung Care+ selection there? If so (and it will display how many days are left for eligibility), open it and if the discrepancy doesn't show there, then try using that format. But, be sure that when it actually comes to check out time, that you are getting what you want overall. If it does not show, then call Samsung Care as per what GaryB82 provided.
