Original topic:

Samsung Cloud MISSING on S25 Ultra?

(Topic created: yesterday)
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cudd
Constellation
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Galaxy S25
Set up my S25U and made a mistake with how I wanted my apps loaded, so decided to do a factory reset before I put anything on it. After that reset, Samsung cloud completely disappeared from my phone. 

It's not available as an app and disappears if I search in the galaxy store. It's not in the UI. I can still make temporary backups through smart switch. I can see Samsung account services in the app list but it is not in the manage backups section.

Also, if I make a shortcut with nova launcher I can access Samsung restore and then cloud and backup/restore from there. So I know it's running but it's NOT in any menu. Also, a bunch of my Samsung base apps never installed and were just greyed out until I reset enough times and they came back. But after maybe 10 times I have not been able to get cloud back. I'm on a Verizon SIM but I bought the phone unlocked directly from Samsung.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25
As an experiment, you could remove the Verizon SIM and then do a factory reset.
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cudd
Constellation
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Galaxy S25
I actually tried that a couple times and it wasn't there. But the first time I setup my phone everything restored from cloud
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25
Do you have Verizon firmware on the phone?
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cudd
Constellation
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Galaxy S25
Nope
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Cuchulainn
Comet
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Galaxy S25
Try opening settings, click on your Name/Samsung Account. Scroll down and you should see Samsung Cloud under Apps and features. Open Samsung Cloud and click the 3 dots in the upper right corner. Then Settings. Then enable Show Samsung Cloud on Apps Screen.

Hopefully that will do it.
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cudd
Constellation
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Galaxy S25
Nope
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