Samsung Delivered Empty / Fedex

[Members_xvRrt5Z]

Hello Samsung.

I bought 2 phones S25 Ultra Orders in Jan 2025. one order was returned to Samsung and as per video from Tech, the phone was not there, just the cases.

I have been talking to Samsung everyday via phone and last email that i got from Samsung said that box was empty. 

I am proving the box weight (phone and cases) was 1 lb instead of 2lb.

Make sure you start recording when you are opening any box.

The worst customer services.

[Robin621k]

Request a copy of the video of the box being opened. They have to give it to you.

[Sweetstrwbry]

That happened to my boyfriend. He sent back 9 phones. All 9 boxes were empty. He's been going back and forth with them.