Samsung pass error PASSKEY.401

[Josue308]

I have trouble logging into Samsung Pass, when I try to log in, it asks me for the password of the previous phone and the new one, I enter them and it tells me that Samsung Pass is not available and PASSKEY.401 error. Does anyone have a solution? 

[maemae2]

Samsung pass and Samsung pay was integrated into Samsung wallet. There is not a stand alone app for Samsung pass.

[realaud]

You now have to use Samsung Wallet in order to continue using Samsung Pass. If Wallet is not already installed on your phone, you can download it from the Galaxy store.  You would open the Wallet, tap the "all" tab on the bottom right and you can then access Samsung Pass to view or edit passwords.  You do not have to put any payment cards into the wallet in order to use it for Samsung Pass, but you might find it useful to put in other things like membership/loyalty cards, boarding passes, e-tickets, etc.  Samsung did this as a way to encourage more people to use Samsung Pay/Wallet. I guess they figured if you already had the wallet, you might add at least one payment card. Personally, if I were you, I'd transition away from Samsung Pass, as it is proprietary to Samsung devices, and you cannot export your passwords into any other password manager should you ever decide to leave the Samsung ecoverse, or if you have other non-Samsung devices where you want to use your passwords. I suggest using Google autofill/password manager.

[Josue308]

I know that it is integrated into Samsung Wallet, it is right there that I try to log in and I get the PASSKEY.401 error.

[realaud]

You will have to put in an error report, then. use the following contact Samsung Wallet / Samsung Pay / Samsung Pass

Samsung Pay is now part of Samsung Wallet. Upgrade to Samsung Wallet now to get all the new features and the simplified app experience. For questions or concerns with using the Samsung Pay/Wallet app, please reach out to Samsung Pay using the contact information here: https://www.samsung.com/us/support/contact/ 

[Josue308]

Yes, I already called and they told me that I had to send the report through this app. But ask to see if anyone has the same problem and they have the solution.

[realaud]

I added to my previous post the info to contact the dedicated Samsung Pass/Wallet team

[pablo2287]

I'm having the same issue. They told me to send report on this app. However, I haven't been helped nor is the issue resolved. That was a week ago.

[realaud]

Sometimes it takes longer than a week for a response with error reporting.  They have to have an available programmer comb through the log to see if they can identify the problem and then see if they can offer a fix for it - either by advice or patch.  You have to remember, there are more people sending error reports than there are programmers (they likely have a team of less than 10 for error reports) and, if logs are uploaded it takes time to go through all the lines of the logs to see what is happening.

[pablo2287]

Oh ok. That makes sense. Thank you for the update