Visual voicemail app not available on unlocked phone

[PrudhviReddy]

I can't find the visual voicemail app on the samsung store on my s25 ultra. My friend has it on his s24 ultra

[earnestj5]

It didn't work

[Singador]

This worked for me. Thank you!

[earnestj5]

I called yesterday they was supposed to have called me back and never did

[Singador]

Oh no.

[Singador]

Anyone having issues with the voicemail app? I purchased the S25 Ultra, and every time I try accessing the app, I get an error message saying, "Something went wrong. We're having trouble setting up your service. Try again later. If there's still a problem, contact Customer Service."

[mgnrwn]

I have Visible and an unlocked s25 ultra. my s23 ultra did not have VVM for whatever reason. I just went into the VM app and got a "welcome to visual voicemail" message. I tried setting it up but it won't set up. gives me a Sorry message and to contact customer service with an error code

I've seen other people having issues and I've seen people say to clear cache... how do I do that? 

if anyone has had any success with visible VVM specifically, I would really appreciate some help!! 

[Focr06]

Who's your provider...

[usermzeJaY3BsM]

Visual voicemail is sadly a tool that carriers use to convince people to buy branded devices.  Lots of carriers restrict Visual Voicemail to device that are locked to their carrier, and the sim card will actually disable the app from working if it is installed in an unlocked variant of the same device.  You can call in and complain to your carrier, but the person answering the phone will have no idea what you are talking about as they don't even inform their own employees that they do this.

[siegfre]

Not true. I have an unlocked phone & use AT&T Visual Voicemail app

[usermzeJaY3BsM]

Actually this is still true. It does not happen to all unlocked phones. I am on an unlocked S24 ultra on AT&T and have it,but others don't. Just because it is not true for you does not mean it is not true for others.