Active 2 microphone stopped working

[userqAkQ0hVPXp]

Hello, has anyone experienced their Active 2 microphone not working! 

Verizon is currently sending out a 5th watch since December.  The previous 4 have quit working.  None have been abused or even heavily used.  I can make calls but the other person can't hear me.   Help!!

[userxqIkIcY5Nd · Accepted solution]

Yes.

After clearing cache, resetting etc my microphone still wasn't working.  Then thought why is everyone reporting a problem after a few weeks of wearing.  Got to be a blockage.  Sure enough!  After carefully cleaning with a pin it is now working perfectly!

I wonder if that is the solution for everyone else?

Fingers crossed!

[userqAkQ0hVPXp]

My 6th is working great so far.  It's the only one I didn't do a restore on.  Perhaps it was one of the apps I downloaded from the galaxy store. 

[userqAkQ0hVPXp]

I have gmail and Yahoo accounts.  Works fine. 

[usercC4G852Hkp]

Thanks for the information userxqIkIcY5Nd.

I was troubleshooting my wife's watch that has the same problem. After carefully cleaning the tiny hole for the mic with a paperclip, it resolved the problem. The mic is located on the right side of the watch, between the two buttons. 

Good luck everyone. 

[userxqIkIcY5Nd]

Great to hear that you have been able to resolve the problem!

I'm so annoyed with myself that I didn't think about it before resetting the watch.  

Sometimes we over complicate things and ignore the glaringly obvious. 

[usernaFhlQv3tE]

After dealing with this issue for 6 months, cleaning it with a tiny pin fixed the issue! Your a life saver. 

[user0eJWvGVoSc]

If I get rid of my gmail account eill lose everything I have on google and do I need a samsung email

[userO4qaIVVzAk]

Yes, mine has stopped working twice. The first time I carefully cleaned the area around the microphone and it started working again, but now nothing seems to help. Seems this is a known issue. I'm really disappointed with Samsung. I had the first active watch, but it quit working after I swam in it, which it is supposedly capable of doing. When I talked to support they said they wouldn't replace it if it was due to water damage. Hello, it has a feature to count your swim laps! I bought this new watch thinking it would work better, but a few months in I'm having the same kinds of problems--the microphone isn't working and in the middle of a workout it decided my workout was over and shut down. Very, very disappointed with Samsung.

[Levi99]

I got the Active 2 for Christmas and loved the watch but then my microphone quit working. From what I'm reading, I should go exchange my watch. I also read something about an update. What should I do?