Hello, has anyone experienced their Active 2 microphone not working!
Verizon is currently sending out a 5th watch since December. The previous 4 have quit working. None have been abused or even heavily used. I can make calls but the other person can't hear me. Help!!
After clearing cache, resetting etc my microphone still wasn't working. Then thought why is everyone reporting a problem after a few weeks of wearing. Got to be a blockage. Sure enough! After carefully cleaning with a pin it is now working perfectly!
I wonder if that is the solution for everyone else?
I'm on my third Active 2 since the end of February, because of this exact same problem. I've seen many posts and requests for help, but no response from Samsung. Troubleshooting with their support team did not yield any results either. They recommended I exchange the watch. By my third watch, I thought it was related to Bixby, so I didn't enable Bixby. Alas, the microphone stopped working after a couple weeks regardless. Restarting, rebooting, resetting, clearing caches, uninstalling/reinstalling the wearable app and connecting to a different phone did not fix the microphone. I really hope Samsung reaches out and fixes the problem soon.
Odd that Samsung denied it's an issue. They rolled out an update last night for the watch, and today my microphone is working. Fingers crossed that it continues to work. I hope yours is working as well!
My last update was on April 3rd. Checked and nothing new pending. Microphone still not working. My replacement will be here tomorrow and I'm hoping it doesn't happen to it.
