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Original topic:

Black piece of plastic came out from underneath rotating bezel

(Topic created: 06-13-2024 04:48 PM)
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Yoreel
Asteroid
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Galaxy Watch
I've been wearing my watch like normal, but today I noticed a place strip of plastic coming out from beneath the rotating bezel. Has anyone else noticed this? Will this affect the IP rating? 
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch
Unknown it could be part of the seal to keep it water resistant I would suggest taking it to a service center to have it checked out
https://www.samsung.com/us/support/contact/


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Yoreel
Asteroid
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Galaxy Watch
Here is what it looked like and throughout using it it became more dislodged until it broke off20240613_163115_1000032025_1718321477.jpg20240613_163149_1000032026_1718321509.jpg20240613_163021_1000032024_1718321422.jpg
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch
I've never seen that before, so to make sure it's still water resistant, I would have it checked out.


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Robin621k
Honored Contributor
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Galaxy Watch
That looks like a gasket to me!
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Yoreel
Asteroid
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Galaxy Watch
Hopefully it's covered under manufacturer warranty!
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch
I'm not sure.


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realaud
Honored Contributor
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Galaxy Watch
Seems to me that would be an obvious mfr defect, the issue they may use to deny a claim could be that he pulled it out before havig it checked out.
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