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Buds Controller tile not recognizing earbuds on the watch

(Topic created: 09-02-2024 02:00 AM)
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Yato413
Asteroid
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Galaxy Watch

So I recently swapped over from the buds 2 to the buds 3 pro. On my watch 6 classic, there's a tile called buds controller that let's you change things on your buds like ambient sound, noise canceling, etc, but for some reason my buds 3 pro won't connect to this tile. It just says "earbuds not connected to phone." Is anyone else having this problem, or maybe they haven't updated the software to work with the new buds? It's not exactly necessary since the pinch controls do the same thing. It's just something that'd be nice to have.

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Solution
realaud
Honored Contributor
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Galaxy Watch

Not that it will help you in the immediate term, but you should put in an error report with Samsung through the support tab in the members app.

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11 Replies
jboss111111111
Constellation
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Galaxy Watch
Did u get samsung?
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Yato413
Asteroid
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Galaxy Watch
I have samsung everything. Samsung buds, Samsung watch and Samsung phone. The new buds won't connect through the buds controller app on my watch is my issue
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Solution
realaud
Honored Contributor
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Galaxy Watch

Not that it will help you in the immediate term, but you should put in an error report with Samsung through the support tab in the members app.

DEE-NICER
Constellation
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Galaxy Watch
Fix this glitch
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neilth
Red Giant
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Galaxy Watch
I just checked, and there is definitely a problem with the Buds app. My Buds3 Pro's are paired with my Watch6 Classic and show as connected in the watch's Bluetooth settings, but when I open the Buds app on the watch, I get a message on the watch telling me that the earbuds are not connected to my watch. This error needs to be addressed by Samsung.
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Yato413
Asteroid
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Galaxy Watch
It's probably a software issue, or they rushed to get the product out and didn't configure the buds controller app to recognize the buds3 pro yet. Either way I'm glad to know I'm not the only one
Rj
Halo
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Galaxy Watch

Is there a tile on the galaxy watch pro 5 for the buds pro 3?

GaryB82
Galactic Samsung Care Ambassador
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Galaxy Watch
You should have a tile called buds controller on the watch 5pro


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Rj
Halo
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Galaxy Watch
Yes it's not connecting with new buds