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Original topic:

Can't monitor ECG or blood pressure on error messages "Your watch doesn't support this app"

(Topic created: 10-09-2023 10:50 AM)
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landonloco
Astronaut
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Galaxy Watch

For some reason it ask for an update but when I tap to do it it says my watch isn't compatible with that app 

 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to monitor your ECG or Blood Pressure due to error message: "Your watch doesn't support this app". I would recommend reaching out to our Samsung Health team and ECG team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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9 Replies
Angel00731
Halo
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Galaxy Watch
Is both devices in the same network and security patches up to date!?
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landonloco
Astronaut
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Galaxy Watch
Yeah I got the Oct security patch on my S22 U and watch is also on the latest update
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Angel00731
Halo
Options
Galaxy Watch
I think Nike have a good app for runners that measure your heart etc
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landonloco
Astronaut
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Galaxy Watch
Is it free or I need a subscription?
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Blood pressure monitoring hasn't been approved by the FDA, so it isn't technically available in the US. Are you attempting to install the Samsung Health Monitor app for the appropriate region? Additionally, even though it isn't approved for use in the US, it is possible to activate blood pressure measurements. Kindly direct message me for more information.
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landonloco
Astronaut
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Galaxy Watch
Well idk Samsung acts weird with Puerto Rico which is under US jurisdiction but still kinda considered international by Samsung
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userYZVWa1UrBk
Constellation
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Galaxy Watch
My region is also US and I'm having the same issue. Last week I was using ir nornal and now I have this issue.
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MaanR
Constellation
Options
Galaxy Watch
Same here. I don't see the blood pressure option on my samsung health monitor app
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to monitor your ECG or Blood Pressure due to error message: "Your watch doesn't support this app". I would recommend reaching out to our Samsung Health team and ECG team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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