ECG utility in Health not working on international watch

[userzmWFQzYgz6]

I bought a Galaxy Watch Classic 3 weeks ago in the UK (Isle of Man).

it no longer works.

on opening ECG utility it asks me to update the ECG monitor.

when I do it says I must turn on the Watch WiFi to continue the update.

the WiFi is on at all times and works with the other utilities on the watch.

I am starting to think I wasted my money on this watch and should have stayed with my Watch 3. 
The ECG utility worked well till a couple of days ago.

do you have a solution please.

[Samsung_Moderator · Accepted solution]

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html