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GW4 LTE+GPS | WIFI issues

(Topic created: 09-21-2023 10:32 AM)
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Jsuth
Constellation
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Galaxy Watch
Hi, my GW4 will not connect to WiFi. This is the same for at home and at school. It just will not show networks. I've had it for about 2 weeks, and it's been like this. Adding manually will not work either. I've found it finds Mobile Hotspot, but even being near the phone it does not have a good signal (1-2 bars). I've tried factory resetting, nothing. I just ran diagnostics and this is results. Says one network found but really none are on the watch. A screenshot from my s22's settings shows there's networks around

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with not being able to get your watch to connect to Wi-Fi and I would be happy to look into this further for you. 

There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. Give this link a try for more troubleshooting steps pertaining to the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003084/#connect-your-samsung-smart-watch-to-...

 

The next step would be to submit an error report, as this will allow our team of engineers to get a hands-on look at the symptoms you are experiencing. Give this link a try for the steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

As you have already tried resetting your watch the next step would be to set your device up for service. For in-warranty repairs: Please use the following link to set up service in the U.S.: https://www.samsung.com/us/support/service/locations/

or by calling the customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with not being able to get your watch to connect to Wi-Fi and I would be happy to look into this further for you. 

There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. Give this link a try for more troubleshooting steps pertaining to the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003084/#connect-your-samsung-smart-watch-to-...

 

The next step would be to submit an error report, as this will allow our team of engineers to get a hands-on look at the symptoms you are experiencing. Give this link a try for the steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

As you have already tried resetting your watch the next step would be to set your device up for service. For in-warranty repairs: Please use the following link to set up service in the U.S.: https://www.samsung.com/us/support/service/locations/

or by calling the customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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