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Original topic:

GW6 Galaxy watch 6 wrist detection off will not receive phone call notifications

(Topic created: 09-13-2023 07:32 AM)
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JDub3
Constellation
Options
Galaxy Watch

Yes, we finally have wrist detection off feature available for those of us with tattoos. 
Which is great. 
HOWEVER, if you receive a phone call the watch will not vibrate nor ring. 

It is a bug, I have had GW6 classic owners as well as GW6 regular non classic owners try it. Everyone that has tried it on reddit reports the same issue, the watch will not vibrate or ring if wrist detection is turned off. 

All other notifications work. 
Please escalate to software developers. 
Thank you in advance 🙂

1 Solution


Accepted Solutions
Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy Watch

@JDub3 To ensure that this gets to the developers, I suggest that you report it directly from the Galaxy Wearable app. To do that:

  1. Open the Galaxy Wearable app
  2. Click the 3 line menu in upper left.
  3. Click the gear icon
  4. Click Contact us
  5. Click on Error reports
  6. Fill in the required fields and submit. 

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1 Reply
Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy Watch

@JDub3 To ensure that this gets to the developers, I suggest that you report it directly from the Galaxy Wearable app. To do that:

  1. Open the Galaxy Wearable app
  2. Click the 3 line menu in upper left.
  3. Click the gear icon
  4. Click Contact us
  5. Click on Error reports
  6. Fill in the required fields and submit.