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Galaxy 4 - battery expansion and failure to keep watch waterproof

(Topic created: 12-13-2023 09:38 AM)
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Members_SIFIXdm
Astronaut
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Galaxy Watch

Hi,

My Galaxy 4 watch had an expanding battery this summer and the watch finally failed due to corrosion which was introduced into the watch due to the case failing from the expanding battery.

Is the watch still under warranty since the failed battery was the root cause of the corrosion?

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community.

I can definitely see how this would be concerning! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc. 

 

The quickest way to reach this specialized team is by calling 1-800-726-7864. 

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

 

Please feel free to reach out to one of our moderators as well using this link with the requested information above: https://bit.ly/3fbRevo

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Watch

@Members_SIFIXdm You would need to contact Samsung support directly to determine that. My guess is that when the battery started expanding, Samsung probably would have taken care of it. But not getting that taken care of in a timely manner may have impacted this repair. 

https://www.samsung.com/us/support/ 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community.

I can definitely see how this would be concerning! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc. 

 

The quickest way to reach this specialized team is by calling 1-800-726-7864. 

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

 

Please feel free to reach out to one of our moderators as well using this link with the requested information above: https://bit.ly/3fbRevo

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