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Original topic:

Watch 6 screen malfunctions as buttons are being pressed

(Topic created: 12-11-2023 05:16 PM)
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Skylar64
Asteroid
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Galaxy Watch

Is anybody else having issues with their Galaxy watch 6? Mine just starts freak-ing out as if someone is pressing the buttons or trying to enter my pin incorrectly. It is also very inconsistent with recording steps and distance. I seriously hate this watch. The 5 was much better and more accurate. I'm about to go back to Apple even though I hate Apple products.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your watch screen malfunctioning and would be happy to look into this further for you. As you have tried resetting your watch multiple times from backup and a fresh start, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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6 Replies
Ekamek
Black Hole
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Galaxy Watch
Go back to the 5 if that served you better. I am actually thinking about getting one myself.
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Skylar64
Asteroid
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Galaxy Watch
Yeah, I thought about that too. It was a much better watch to be honest. I don't know how Samsung goes from good to worse
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Have you attempted to factory reset and restore from a backup? That typically clears up most strange bugs.
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Skylar64
Asteroid
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Galaxy Watch
Yes, a couple of times. Tried from backup and starting from new. Neither have been successful
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Vaze
Astronaut
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Galaxy Watch
I'm having the same issue with mine, taking it to service tomorrow and seeing what they find. Couldn't even factory reset the normal way, had to hard reset and still bugging out.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your watch screen malfunctioning and would be happy to look into this further for you. As you have tried resetting your watch multiple times from backup and a fresh start, the next step would be a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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