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Original topic:

Galaxy Active 2 Watch causing a rash where the watch face is

(Topic created: 08-21-2021 07:00 PM)
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Jonathan11211
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Galaxy Watch

I have an Active Watch 2, but cannot use it because the Watch back causes a rash. Does the Watch 4 have a different back that solves this issue? I hope so!

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SamsungRei
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Galaxy Watch

I understand how concerning this is. I would like to get this over to our specialized team to look into further for you. Please send a private message with the following information. http://bit.ly/2XERsky

 

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Spider1676
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Galaxy Watch
Contact dermatitis will vary from person to person. I've experienced this issue with some watch bands and the solution was to swap out the band with one from a different material such as leather.
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Jonathan11211
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Galaxy Watch
Unfortunately, the problem is not with the band - it is with the watch itself. Wherever I wear it the skin under the watch itself turns red and it takes a few days to go away. Many others have had this experience - only with the Samsung watches. I am hoping they have fixed this on the 4, but I am doubtful.
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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

I understand how concerning this is. I would like to get this over to our specialized team to look into further for you. Please send a private message with the following information. http://bit.ly/2XERsky

 

Full Name:
Complete Physical Address: 
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.