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Original topic:

Galaxy Active 2 & Galaxy Buds+ keeps unpairing

(Topic created: 01-02-2024 05:41 AM)
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dringdro
Asteroid
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Galaxy Watch

So I have a Galaxy Watch Active 2 and Galaxy Buds+, both of them work fine when connected to the Wear app. But whenever my watch disconnects (example: I go somewhere with my watch without taking my phone), it unpairs and won't connect automatically.

When I open the Wearable app, both my buds and watch are gone and I have to confirm the code every time (see photo). 

Screenshot_20240102_143327_Wearable.jpg

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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