So, yesterday I was out and had about 7.5k steps walking. Watch worked just fine and it automatically was recording everything.
But since evening, as I arrived home, I noticed the steps don't get counted anymore. I thought maybe I'm just confused with the numbers. So I slept and today, I see the steps count is 0. (I keep my watch on my wrist even when I'm sleeping. So I expect everything to be tracked just like the days before, that it was counting every single step I was taking)
I tried these things to fix, but no luck yet:
- Restarted the watch
- Reconnected the phone and watch
- Opened settings in watch's health app and disabled and enabled the auto ditect workouts
It didn't work after all. It didn't work for almost 10 hours.
Then I decided to do one more thing:
- Turning off the GPS on my watch, and turning it on again
after this, it started counting the steps. But the problem is, it doesn't count correctly. For example, I did a 20 steps, and it counted 14, and then I did another 30 steps, it counted 6. Then I did a 20 steps again, and it didn't count at all. (after almost 100 test steps, I only 36 steps counted. All my steps were in normal position and shape of hands and body to have things totally normal)
Is there anything I can do to fix this? I mean, if in 100 steps it misses 64, well I should walk all around the planet earth every day in order to achieve my set daily goal for steps completely tracked.
A few more info to add, which may be useful:
- I haven't damanged my watch at all
- software is up to date
- all apps are up to date
- my phone is also fully up to date
Solved! Go to Solution.
I got a watch 4 for Xmas and I noticed my started doing a similar issue today. I have other issues as well, but noticed issues with steps yesterday.
I ran 3 miles and did 73 steps. WOW is that an accurate reading. I snowplowed driveway and it appears to be working. However, when I got inside and walked up and down hallway. No steps. If I walk with phone, I now have recorded steps. I thought watch was counting steps, not the phone.
My first watch was a fitbit. May think about switching again.
Thank you for reaching out. I can certainly understand your concern with the steps not counting correctly on your Galaxy watch 4 classic. Give this link a try for some tips and tricks on how to get accurate step count on your watch: Step and heart rate tracking not working on Samsung smart watch
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair.
You can use the following link below to request service: https://www.samsung.com/us/support/service/
or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html