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Galaxy Watch 4: swimming tracking inaccurate and getting worse and messier with the last SW update

(Topic created: 04-17-2024 04:08 AM)
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husseini74
Astronaut
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Galaxy Watch

Hi,

all in the title.

about 6months ago, I noticed that my Galaxy Watch 4 do no more accurately track swimming: it added "kickboard" with 0 strokes every time I stop for 1-2mn. Before, it was working fine (did not add any "0 strokes" stuff)

With the last SW update (perhaps a month or so ago), it's getting even worse: now even for strokes that it detect correctly (freestyle or crawl), it gives 0 strokes!!

@uservsdu9ene: please do something about it! 

I'm fine if I could roll-back to original SW (not using the watch for anything fancy!)

thanks 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy watch 4 not counting strokes if you are paused for 1-2 mins. I would recommend a factory reset. This will allow your device to be reset back to the software that came on the watch. I recommend you backing up your watch prior to factory resetting. Please test your watch prior to adding the back-up onto the device after reset. Give this link a try for steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms I would recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy watch 4 not counting strokes if you are paused for 1-2 mins. I would recommend a factory reset. This will allow your device to be reset back to the software that came on the watch. I recommend you backing up your watch prior to factory resetting. Please test your watch prior to adding the back-up onto the device after reset. Give this link a try for steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms I would recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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