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Galaxy watch 5 pro not tracking swimming properly after One UI update

(Topic created: 10-05-2023 01:33 PM)
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tcass35
Astronaut
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Galaxy Watch

After One UI ver 5.0 update on 9/26/2023

Using the swimming app in Samsung Health gives incorrect lap counts while swimming backstroke and breaststroke, nearly double the lap swam.
Freestyle is ok.
 
Been using nearly every Galaxy watch for swimming over the years, with the only issue being the opposite....sometimes undercounting the laps.
Could a Moderator please pass this on to Devs.
 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy Watch 5 pro not properly counting swim laps after the last update and would be happy to look into this further for you. I would recommend is submitting an error report. This will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

Another thing I would recommend is contacting our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Galaxy Watch 5 pro not properly counting swim laps after the last update and would be happy to look into this further for you. I would recommend is submitting an error report. This will allow our team of engineers to get a hands-on look at the symptom you are experiencing. Give this link a try for steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

Another thing I would recommend is contacting our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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