As the title reads, my Galaxy Watch 6 is still on beta software R940XXU1ZXF7/R940OXM1ZXF7 with the July 2024 security patch. I had left the beta program early due to an issue where my watch would restart constantly but I have not received any updates since. I have tried factory resetting that device 3 times. The wearable app still says my watch is up to date when I try to update it. What are the next steps?
Thank you for reaching out. I can certainly understand your concern with being stuck on the beta. As you have tried factory resetting and the symptoms didn't resolve, I would recommend a service repair, so they can perform a software reflash. Please remember to back up your watch prior to sending your device in for service. Please use this link for the steps to back up your watch: https://www.samsung.com/us/support/answer/ANS00091083/
I would recommend contacting our customer service team directly at 1-800-726-7864 for the best assistance in getting your watch set up for a software reflash.
Thank you for reaching out. I can certainly understand your concern with being stuck on the beta. As you have tried factory resetting and the symptoms didn't resolve, I would recommend a service repair, so they can perform a software reflash. Please remember to back up your watch prior to sending your device in for service. Please use this link for the steps to back up your watch: https://www.samsung.com/us/support/answer/ANS00091083/
I would recommend contacting our customer service team directly at 1-800-726-7864 for the best assistance in getting your watch set up for a software reflash.
