The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. š”
Is anyone having an issue we're your ultra watch is telling you to reset it and not connecting to your device or wearable app?? I have the ultra watch and Ultra S25, and started experiencing these issues a couple days ago. Ive heard people are having the same issue, and even after resseting the message keeps popping up.
It's not just the watch ultra, but seemingly all galaxy watch models. It's unrelated to the s25 as numerous phones including non Samsung phones have the issue. It's also happened for a hot minute.
It's exact cause seems unknown but it can be speculated it's an issue with the watches OS since it seems to happen on multiple generations of watches across multiple phones.
Pretty lame regardless. I'm glad my watch hasn't done it yet but I don't have faith it won't eventually. Next watch I get will absolutely be a Garmin.
I got a s24 in January and my ultra watch has made me disconnect and reset a half dozen times....I can't figure out what is wrong. I've updated apps, network settings, and hard restart. The watch did not do this on the s20 I had before...ugh!
All - I received the response below from Samsung Support after submitting an error report immediately after my watch ultra disconnected...
Their response: "When Google GMS service was reconnected between the phone and the watch, the life360 app attempted to connect at the same time and the watch device information was deleted on your phone. It seems that the life360 app ('com.life360.android.safetymapd') tried to connect watch unnecessary. Please block the life360 app to avoid this problem temporary. We will review a patch and apply it in next watch S/W update."
Based on their response, I have the following questions & concerns:
Question 1: Is everybody affected by this watch disconnect issue using Life360?
Concern 1: Their explanation doesn't seem to explain why the watch will not reconnect until factory reset.
Concern 2: I'm not clear why Life350 would NOW start attempting to connect to my watch when there is no Life360 integration into it in the first place.
Concern 3: I also don't follow how a phone app w/ no Watch integration can cause the PHONE to delete the watch information, while the fix is a watch S/W update?
I am also using Life360. I haven't had a reset since my last report in this thread and couple weeks ago, but I don't think it's fixed in my case. It went a couple weeks before that as well. I think it's forced a reset 4 times now in total since the Jan update. First two were days apart. Second two were weeks apart.
