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Galaxy Watch Active Shutting down

(Topic created: 08-25-2021 03:47 AM)
user6icOIqzZrl
Astronaut
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Galaxy Watch

My Galaxy Active Watch keeps powering off after it keeps giving me a message of cooling down and needing to shut off. I've rebooted it over and over and it will not stay on. It's not hot and I've taken it off my arm since yesterday. I've went to the app and it too can't connect to the Watch. Need a solution!!!.Thank you in advance. 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Here are some steps to get the watch working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01003233/ If the watch continues to power off and show the overheating message, it is recommended the watch be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky When sending a message, please provide the model code and the serial number or IMEI number of the watch.



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3 Replies
FlygirlPPASEL
Astronaut
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Galaxy Watch
Having SAME problem. 3 days ago I did a factory reset and thst seemed to solve the problem at the time, but now 3 days later it's doing it again.
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gabe80million
Galaxy
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Galaxy Watch
I can only assume it's because the watch is old, and I assume the thermometer got fried somehow.
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. Here are some steps to get the watch working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01003233/ If the watch continues to power off and show the overheating message, it is recommended the watch be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky When sending a message, please provide the model code and the serial number or IMEI number of the watch.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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