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Original topic:

Galaxy Watch series persistent voicemail notifications - Samsung lack of customer service

(Topic created: 04-15-2022 08:03 AM)
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realaud
Comet
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Galaxy Watch

I am really not loving this Samsung support model, which appears to be "let's start a community and let users solve each other's problems and we won't have to do anything at all" and maybe you can hope that Samsung support will see your post and weigh in.

Samsung must develop a way to dismiss persistent notifications. I don't need a constant notification on my watch of a voicemail that does not exist. It wastes battery power and annoys the user. THERE IS NO VOICEMAIL. At the very, very least, the notification should disappear when the voice mailbox is accessed (message or not). There also is absolutely no reason for a notification to be ongoing. If a user saw a notification and chose to ignore it, there is no reason to keep reminding them of it. ONGOING NOTIFICATIONS SHOULD NOT EXIST.

I noticed that even when there is a legitimate voicemail notification, I cannot dismiss it until I access the voicemail. This is wrong. At the very least there should be a setting whereby you can a) select if you want notifications to be ongoing and b) select how many times and at what intervals you want to be reminded, or c) not have an ongoing notification at all.

I understand this particular issue seems to be with the Galaxy Watch 4 and T-Mobile, and T-Mobile says their Samsung tech liaison team is working with Samsung, and Samsung will, supposedly, eventually come up with a fix for it. But it would not be happening in the first place if any of the suggestions above were utilized. I also understand that some people have had success with resolving this issue by factory resetting their watch. I refuse factory reset my watch for a minor issue, especially when the backup data may contain whatever error is causing this, and I don't want to have to go through all my settings again after a reset, just to get my watch to function properly.

 

 

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121 Replies
userYm6RqCZpZI
Constellation
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Galaxy Watch

Oh man, THANK YOU FOR THIS! 

 

This solved my issue. I've had this same issue over the three different Samsung watches I've had now and it's mind numbing they can't figure it out. But you did! Thank you again! 

EgyptianGod
Galaxy
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Galaxy Watch
You are so welcome. I know how to do things that customer service don't know how to do with ALL Samsung Devices. I am glad to be of service. 👍🏻👍🏻👍🏻
useruC8HyaUbys
Constellation
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Galaxy Watch
@EgyptianGod thank you so much for solving the issue it was sooo annoying 🙏
EgyptianGod
Galaxy
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Galaxy Watch
No problem. I am here to help when "customer support" can't. 👍🏻👍🏻👍🏻
CMO-
Astronaut
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Galaxy Watch

@EgyptianGod this worked! Thank you so much!!!! It's been driving me crazy. This is the only solution I have tried that actually works.

EgyptianGod
Galaxy
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Galaxy Watch
Can EVERYONE that find this to help them out can you PLEASE PLEASE PLEASE mark this as a solution so that i can get recognized for this. THANKS
Bob_The_Okish
Astronaut
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Galaxy Watch

@EgyptianGod Thank you so, so, so much!

27etrs
Asteroid
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Galaxy Watch
All my life I had to fight... O M G. Thank you. I finally got rid of it.
Members_dCFBisu
Astronaut
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Galaxy Watch

Problem solved! I cannot thank you enough for solving this incredibly annoying problem.  Thank you!!!!!!!

 

usertgaoc0PuMI
Constellation
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Galaxy Watch
Thank you for this! It was driving me crazy!