Original topic:

Galaxy Watch5 will not connect with Galaxy A15 blutooth or in Galaxy Wearable app

(Topic created: 4 hours ago)
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cantgetwatchtowork
Astronaut
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Galaxy Watch

I have reset the watch. I have reset the phone. I have tried every forum post on here and online I can find. I have made a Samsung account and tried that.

Blutooth connects for only a short time then stops being recognized, if recognized at all (95% of the time it says available to connect, then if I click instructs me to factory reset my watch...which I've done at least 8 times). The furthest I got was - I could connect through blutooth, I rush into the Galaxy wearable app, get through the choices, and then the app starts a download ...that then freezes anywhere between 69-86%.

I see there's a Galaxy watch Manager and Galaxy Watch3 Plugin in the app store - both of which say they are not not compatible with my phone?

I have 2 other older Samsung phones that have had no problems connecting with Active 2, but we cannot get them to connect to watch5 (most likely not compatible).

What else can I try? I really want to get this to work rather than return the watch.

Thank you.

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3 Replies
kimberleigh
Comet
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Galaxy Watch
Do you have Android 8 update on your phone AND have 1.5gb of RAM available on your phone ?
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cantgetwatchtowork
Astronaut
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Galaxy Watch

Android 14 and 4GB RAM. New phone I've just started using in the past month.

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kimberleigh
Comet
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Galaxy Watch
Hmmm... not sure then
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