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Original topic:

Galaxy Wearable app not working

(Topic created: 08-12-2023 02:38 PM)
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Silverback305
Cosmic Ray
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Galaxy Watch
I am trying to connect my galaxy watch 5 pro to my s23 ultra, but every times at 4-6 percent it disconnects and says the app continues to shutdown. Is anyone else having this issue

1 Solution


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Solution
Grayo
Comet
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Galaxy Watch

I had this issue! Has the watch been previously enrolled in the One UI 5 beta program? If so, you just need to reinstall the Watch 5 manager from the Beta page.

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9 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch

Settings>Apps>Galaxy Wearables>Storage>Clear cache. Do the same for the Watch 5 manager. Any change? If not, try clearing data instead for both apps, then making sure you're updated, and setting back up.

 

Silverback305
Cosmic Ray
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Galaxy Watch
Tried it already, to no success 😒 😮💨😔
Solution
Grayo
Comet
Options
Galaxy Watch

I had this issue! Has the watch been previously enrolled in the One UI 5 beta program? If so, you just need to reinstall the Watch 5 manager from the Beta page.

Silverback305
Cosmic Ray
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Galaxy Watch
Haven't tried that. I'll give it a shot
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch

Let us know how it goes!

Silverback305
Cosmic Ray
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Galaxy Watch
That worked, I appreciate you all
Grayo
Comet
Options
Galaxy Watch

Sweet! 🙂

VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch

Downloading the Watch 5 beta manager was it? If so, please accept @Grayo's solution so that other Members will be able to know about this as well, should they also need help connecting their Watch running the One UI Watch 5 beta software! 🙂

Dwag1976
Asteroid
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Galaxy Watch
Mine was doing this. I had to send it off to Samsung for them to fix it
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