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Galaxy watch 4/5 series vibrates when disconnected

(Topic created: 02-02-2023 09:43 PM)
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userrdZ4Zo7l5t
Constellation
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Galaxy Watch

Recently seems like my watch vibrates in the middle of the night, every single night. In the connections menu in the watch settings I have set disconnection alerts to none. I have turned off system vibrate. IT STILL VIBRATES ON THE CHARGER. EVERY SINGLE NIGHT. What in the heck is going on with this device??

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concerns with your watch still vibrating with the disconnection notification turned off and would be happy to look into this further for you. First step would be to make sure your software is up-to-date. Second, I would reset your watch as this will take it back to the factory default setting. Give this link a try for step to reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864'

 

For out of warranty, please contact our customer service team directly for the best possible resolution directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your country using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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4 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch vibrating at night when disconnected, and I would be happy to assist you further. In order to get started with the best possible troubleshooting, have you turned on the charging sound feature in your watch settings? Go to settings > sound and vibration > system sounds > and turned off charging?

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userrdZ4Zo7l5t
Constellation
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Galaxy Watch
That setting has been set to off from the very beginning.
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Jcvasquez93
Asteroid
Options
Galaxy Watch

Hello,

I have an issue with my watch and its that every time a get out and in of my phone's bluetooth range, my watch vibrates to notify me. I have turned off the disconection alerts from the watch but it keeps vibrating every time.

Anyone has any idea why this can be happening?

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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concerns with your watch still vibrating with the disconnection notification turned off and would be happy to look into this further for you. First step would be to make sure your software is up-to-date. Second, I would reset your watch as this will take it back to the factory default setting. Give this link a try for step to reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864'

 

For out of warranty, please contact our customer service team directly for the best possible resolution directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your country using the following link: https://www.samsung.com/us/common/visitlocationsite.html