Watch 4 Classic 42mm LTE.
My watch suddenly got stuck in a boot loop. I've only had it since Feb. 28 without any other issues.
I know where I'm supposed to go but I can't get to the 2nd recovery screen. It will show the Samsung logo, go black, repeat. If go to the first recovery screen it will sit there as long as I want without rebooting so I know my button isn't stuck or damaged. When I select restore or reset whatever it will go back to the Samsung/black loop. Sometimes I can see the 2nd screen where you clear the cache or factory reset for a second then it restarts. Not long enough for me to select anything.
I let the battery drain completely to the point it no longer even says 0%. Didn't help. I charged it. If I select FACTORY (what does that do btw?) It will go to reboot loop. If I select USB it will stay on with that screen. How do you even do USB with a watch? If I select over air I see a different screen of text for a second then it reboot loops.
Is there anything else I can do or is sending out for repair my only option?
Solved! Go to Solution.
Thank you for reaching out. I can certainly understand your frustration with your watch being stuck in a bootloop after performing multiple troubleshooting steps and I would be happy to look into this further for you.
Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003223/
If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact our customer service team directly at 1-800-726-7864.
I haven't exercised with it, got it wet, or dropped it. I used it for calls, messages, and monitoring heart stuff.
Nothing on screen got stuck. It's stuck in the loop.