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Galaxy watch 5 touch bezel keep turning off

(Topic created: 2 weeks ago)
norkell
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Galaxy Watch

For some reason the touch bezel feature keeps Turning off anyone know why?

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the touch bezel on your Galaxy watch 5 turning off, and I would be happy to look into this further for you. The Galaxy Watch Active, Galaxy Watch Active2, Galaxy Watch4, and Galaxy Watch5 all have a Touch bezel that's completely digital. When this feature is turned on, you can swipe around the edge of the screen with the tip of your finger to scroll between apps and screens. If the feature is off, the screen will not respond when you touch the bezel.

 

Note: Depending on the watch's software version, the Touch bezel may be turned off by default. Do not use the Touch bezel near magnetic fields as this may cause interference or device malfunctions. Give this link a try for steps to troubleshoot the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01203386/

 

Next step if you are still experiencing these symptoms would be a reset of the watch. Give this link a try for step to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

Please test your device prior to restoring from back up to see if you are still experiencing these symptoms.

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. For in warranty devices: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If your device is out of warranty, please contact our customer service team directly at 1-800-726-7864 for the best resolution to the symptoms you are experiencing.

 

For international device, please reach out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the touch bezel on your Galaxy watch 5 turning off, and I would be happy to look into this further for you. The Galaxy Watch Active, Galaxy Watch Active2, Galaxy Watch4, and Galaxy Watch5 all have a Touch bezel that's completely digital. When this feature is turned on, you can swipe around the edge of the screen with the tip of your finger to scroll between apps and screens. If the feature is off, the screen will not respond when you touch the bezel.

 

Note: Depending on the watch's software version, the Touch bezel may be turned off by default. Do not use the Touch bezel near magnetic fields as this may cause interference or device malfunctions. Give this link a try for steps to troubleshoot the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01203386/

 

Next step if you are still experiencing these symptoms would be a reset of the watch. Give this link a try for step to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

Please test your device prior to restoring from back up to see if you are still experiencing these symptoms.

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, the next step would be a service repair. For in warranty devices: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

If your device is out of warranty, please contact our customer service team directly at 1-800-726-7864 for the best resolution to the symptoms you are experiencing.

 

For international device, please reach out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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