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Original topic:

Galaxy watch 6 series battery drain on Bluetooth and LTE devices

(Topic created: 08-09-2023 12:10 AM)
fadiabuazzeh
Asteroid
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Galaxy Watch

Hello,

I have been using the watch for three days now; below is my first impression:

  • The watch was fully charged and kept off for one day; the battery was 75% when turned on. Weirdly, it will drain even if it is off.
  • First day of use, always on display off, adaptive brightness active, the battery lasts for 8 hours.
  • Today, I took the watch from the charger, which was 100% at 7:30 am; now it is 11:00 am, and the battery is 83%. The clock shows that the battery's remaining life is  10:33 hours. 

Is this normal? Is anyone facing the same? 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello, I understand how frustrating it is for the battery to drain on your Galaxy watch 6. Give these troubleshooting steps a try for battery drain and help determining what is causing the battery drain:

 

1. Go to the Samsung members app and open the app

2. Tap on the support section at the bottom of the screen

3. Your Galaxy watch 6 or 6 classic should be listed

      A. If your watch is not listed please make sure the software is up to date on your watch.

4. Install should be selected, tap on install

5. Tap on get started when it appears

6. Tap on battery status in the top left corner

 

There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. Give these links a try for some troubleshooting steps for reduced battery life on your watch: https://www.samsung.com/us/support/troubleshooting/TSG0100323/ and https://www.samsung.com/us/support/answer/ANS00078033/

 

Last step would be to verify the software is up to date and try doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/.

 

If the issue continues, the watch will need to be serviced. For service options, you can use the following link: https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

If you are using an international watch, we would recommend reaching out to the service team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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17 Replies
Varzil
Explorer
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Galaxy Watch
Connectivity i.e. Bluetooth, GPS, WiFi, & adaptive brightness being on, can cause battery drain even while watch is off; as they involve 'polling' to find something to connect to, or measure light. If you leave a (mirrorless) camera on, many things still eat battery power i.e. GPS, BT, light meter- even when the lenscap is on!

Also, the watch can be losing power to exercise sensing being on…
fadiabuazzeh
Asteroid
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Galaxy Watch

But as Samsung advertises, the watch with ''always on display'' will last for 30 hours, and without ''always on display'' should last for 40 hours, so I am keeping WiFi, GPS, and Bluetooth always on; what's the point of turning off these functions to save battery in the smartwatches!

When the battery is switched off, nothing should consume the battery; here I am saying when it is completely off, not on standby mode.

With my previous watch (watch 3 Bluetooth version), I used to turn on everything (but there was no GPS or LTE), which lasted for 2 days.

The conclusion is that with this battery life, no one can live with it; it is more than enough to keep charging the phone daily, not to add the watch to this headache 🙄

 

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Galaxy Watch
I've been making this point for years as well as stepping up my criticism during this beta period. My GW3 used to last me -3 days. I was hoping for 4 days, but I could not turn off enough stuff that I was not using without rendering a $250+ smartwatch, a $250+ dumb watch. If I wanted that, I would have purchased a 19 Timex. When I stepped up to a GW4 classic, I was confronted with the same thing. This time, I was able to turn off enough stuff to get almost 3 days out of it. I don't use it to make or receive telephone calls (yet), and for the life of me, this is a smartwatch, and I should be able to turn off stuff I'm not using. If I were using all this stuff, I would expect diminished battery life, but all this stuff is running in the background, and there is nothing I can do to stop it. Some of these apps actually have faded blue toggles on background operation, but with no documented mechanism to turn off the background operation. Battery life is the #1 general complaint that users over the years have had with these products. You would think that the company would give its customers the flexibility to tailor their $250 - $450 smartwatch to be used in the manor that they want to use it, rather than take a "1 size fit all" position.
fadiabuazzeh
Asteroid
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Galaxy Watch

I totally agree with you, when we are paying such amount we should get something better but we will not with the current players in the market...

The success company/names were forced to get out the market without mentioning the name, it is not our subject here...

Thanks for your comment

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Varzil
Explorer
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Galaxy Watch
It is not the battery that is switched off, just the screen; unless you either disable those power-eating features, or actually turn off the whole watch.

If you are not running & need GPS to tell you how to get to your destination, or for BT if you don't need it to connect to another BT device for whatever reason, you don't need GPS / BT to be on, just bc you might need it.… when it is only a short term or temporary need. When I gointo the underground subway, on my phone, I turn off 5G, bc there is no signal & w/5G on, the fone will be searching futilely for signal. I save battery like that… Good luck!
fadiabuazzeh
Asteroid
Options
Galaxy Watch

It is good to know that the screen will goes off not the watch.

Maybe I will think of your suggestion to turn off the GPS and BT, but again the battery should not drain as I am experiencing, I am from the people who doesn't like to turn off anything ( keep it on off on off) , I've been using Huawei mobiles before the Google ban because of the battery life...

Anyway.

Thanks for the suggestion 

Varzil
Explorer
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Galaxy Watch
Try the different approach & see what will work best. This is a diff circumstance & you can always adapt to make the best of it - esp. if you don't need GPS all the time! You will gain battery life according to how much you preserve it, I don't need my phone's Mobile Network to be on in the Subway… it is :ust logic. Good luck.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, I understand how frustrating it is for the battery to drain on your Galaxy watch 6. Give these troubleshooting steps a try for battery drain and help determining what is causing the battery drain:

 

1. Go to the Samsung members app and open the app

2. Tap on the support section at the bottom of the screen

3. Your Galaxy watch 6 or 6 classic should be listed

      A. If your watch is not listed please make sure the software is up to date on your watch.

4. Install should be selected, tap on install

5. Tap on get started when it appears

6. Tap on battery status in the top left corner

 

There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. Give these links a try for some troubleshooting steps for reduced battery life on your watch: https://www.samsung.com/us/support/troubleshooting/TSG0100323/ and https://www.samsung.com/us/support/answer/ANS00078033/

 

Last step would be to verify the software is up to date and try doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/.

 

If the issue continues, the watch will need to be serviced. For service options, you can use the following link: https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

If you are using an international watch, we would recommend reaching out to the service team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

Varzil
Explorer
Options
Galaxy Watch
Thanks, but you need to send thito the author of this thread!